Susan Melchione, MSW, LLC
Last Updated: September 12, 2026
Susan Melchione, MSW, LLC (“Susan Melchione,” “we,” “us,” or “our”) respects your
privacy. This Privacy Policy explains how information may be collected, used, and
shared when you visit SusanMelchione.com, communicate with us, or use our
services.
Because our website and services may be accessed by people in different locations,
certain additional privacy rights may apply depending on where you live.
Information We Collect
We may collect information that you voluntarily provide, such as your:
• name;
• email address;
• telephone number;
• information submitted through a contact form;
• appointment or registration information; and
• information you choose to provide when communicating with us.
You may also provide information through third-party services used for scheduling,
registration, payment, email, or other business functions. Information submitted directly
to those services may also be subject to their privacy policies and terms.
We may receive information from those providers when necessary to schedule
appointments, process payments, communicate with you, provide services, or operate
our business.
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically
by our website, hosting provider, or services used with the website.
This may include your IP address, browser and device information, approximate
location, pages visited, referring website, and information about how you interact with
the website.
This information may be collected through cookies, analytics tools, log files, pixels, or
similar technologies.Cookies and Similar Technologies
Our website may use cookies and similar technologies to help the website function,
remember preferences, maintain security, understand how visitors use the site, and
improve website performance.
Some cookies or technologies may be provided by third-party services used in
connection with the website.
You can generally control cookies through your browser settings. Where required by
applicable law, we will provide additional notice or choices regarding non-essential
cookies or similar technologies.
How We Use Information
We may use personal information to:
• respond to questions and inquiries;
• schedule and administer appointments, classes, sessions, and other services;
• process registrations and payments;
• communicate with you about services you request;
• send confirmations, updates, and account or appointment-related information;
• send email communications when appropriate;
• provide SMS/text communications when you have consented to receive them;
• operate, maintain, secure, and improve our website and services;
• maintain appropriate business records; and
• comply with applicable legal requirements.
If you have consented to receive a particular type of communication, you may withdraw
that consent as provided in the communication or by contacting us.
How We Share Information
We do not sell your personal information.
We may share information when reasonably necessary with companies that help us
operate our website and business, such as providers of:
• website hosting and technology;
• scheduling and registration;
• payment processing;• email and communications;
• telephone and text messaging;
• website analytics and security; and
• other administrative or technical services.
These providers may process information as necessary to provide their services and
may have their own privacy policies and legal obligations.
We may also disclose information when required by law, to respond to a valid legal
request, to protect our rights or the safety of others, or in connection with a transfer or
restructuring of the business.
SMS / Mobile Messaging Privacy
If you voluntarily provide your mobile telephone number and consent to receive SMS/
text messages from Susan Melchione, MSW, LLC, your telephone number and consent
information will be used to provide the messaging services you requested.
No Mobile information will be shared with third parties/affiliates for marketing/
promotional purposes. All the above categories exclude text messaging originator opt-in
data and consent; this information will not be shared with any third parties. You can opt
out at any time by replying STOP. Message and data rates may apply.
We may use a communications provider as necessary to deliver text messages, but
your mobile information and SMS consent will not be provided to third parties or
affiliates for their marketing or promotional purposes.
Text messages may include confirmations, updates, and account or appointment-related
notifications. Message frequency may vary.
You can opt out of text messages at any time by replying STOP. For assistance, reply
HELP or contact us through SusanMelchione.com.
Consent to receive text messages is not a condition of purchasing services.
Email Communications
We may use email to respond to you, provide information you request, communicate
about appointments or services, and send other communications for which you have
provided appropriate permission.
If you receive optional marketing or promotional emails from us, you may unsubscribe
using the unsubscribe option provided in the email.Opting out of promotional emails does not necessarily prevent us from sending
communications relating to an appointment, transaction, service you requested, or other
non-promotional matter.
Data Retention and Security
We retain personal information for as long as reasonably necessary for the purposes for
which it was collected, including providing services, maintaining business and financial
records, complying with legal obligations, resolving disputes, and maintaining security.
We use reasonable measures designed to protect personal information. However, no
website, electronic communication, or data-storage system can be guaranteed to be
completely secure.
Your Privacy Choices and Rights
Depending on where you live and which privacy laws apply, you may have rights
concerning your personal information, including rights to request access, correction,
deletion, or a copy of certain information, or to object to or opt out of certain uses of
your information.
You may contact us through SusanMelchione.com to ask a privacy question or request
to exercise an applicable privacy right.
We may need to verify your identity before completing certain requests, and some
requests may be subject to legal exceptions.
California Privacy Rights
If the California Consumer Privacy Act, as amended by the California Privacy Rights Act
(“CCPA/CPRA”), applies to Susan Melchione, MSW, LLC and to your personal
information, California residents may have additional rights provided by that law,
including rights to know, access, correct, or delete certain personal information and to
opt out of certain sales or sharing.
We do not sell personal information.
We do not share mobile information or SMS opt-in data and consent with third parties or
affiliates for their marketing or promotional purposes.
Where required by applicable law, we will honor legally recognized opt-out preference
signals, such as Global Privacy Control.We will not discriminate against you for exercising privacy rights provided by applicable
law.
Colorado and Other U.S. State Privacy Rights
If the Colorado Privacy Act or another applicable U.S. state privacy law applies to Susan
Melchione, MSW, LLC and to your personal information, you may have additional rights
provided by that law.
Depending on the applicable law, these may include rights to access, correct, delete, or
obtain a copy of personal information and to opt out of certain uses of personal
information.
Where applicable law provides a right to appeal a decision concerning a privacy
request, we will provide a means to exercise that right.
European Economic Area and United Kingdom
If the EU General Data Protection Regulation (“EU GDPR”), UK General Data
Protection Regulation (“UK GDPR”), or other applicable European data-protection law
applies to our processing of your personal information, you may have additional rights.
Depending on the circumstances, we may process personal information because:
• you have given consent;
• processing is necessary to provide a service you requested or perform a contract
with you;
• processing is necessary to comply with a legal obligation; or
• we have a legitimate interest in operating and protecting our business and
services that is not overridden by your rights.
Where applicable, your rights may include access, correction, deletion, restriction of
processing, objection to certain processing, data portability, and withdrawal of consent.
Withdrawal of consent does not affect processing that lawfully occurred before consent
was withdrawn.
You may also have the right to lodge a complaint with the appropriate data-protection
authority in your country.International Visitors
Susan Melchione, MSW, LLC is based in the United States. If you access our website or
services from another country, information may be processed or stored in the United
States or in other countries where service providers operate.
Where applicable law requires particular safeguards for international transfers of
personal information, we will use appropriate measures as required by that law.
Children’s Privacy
Our website and services are not directed to children under 13, and we do not
knowingly collect personal information online from children under 13 in circumstances
governed by the Children’s Online Privacy Protection Act (“COPPA”).
If you believe a child under 13 has provided personal information to us without
appropriate authorization, please contact us.
Additional protections for children or minors will be observed where required by
applicable law.
Third-Party Websites and Services
Our website may link to or use third-party websites and services, including services
used for scheduling, registration, payment, email, communications, or other functions.
Those services have their own privacy practices and policies. We encourage you to
review their privacy policies when providing information directly through their websites
or services.
We are not responsible for the privacy practices or content of independently operated
third-party websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time as our services, technology,
providers, or legal requirements change.
The current version will be posted on this website with an updated “Last Updated” date.
Contact Us
If you have questions about this Privacy Policy or would like to make a privacy request,
please contact:Susan Melchione, MSW, LLC
SusanMelchione.com
susan@susanmelchione.com