Last Updated: September 12, 2026
Welcome to SusanMelchione.com, the website of Susan Melchione, MSW, LLC (“Susan
Melchione,” “we,” “us,” or “our”).
These Terms & Conditions (“Terms”) apply to your use of this website and to your participation
in services, sessions, classes, events, programs, products, and other offerings provided by Susan
Melchione, MSW, LLC.
By using this website, registering for a service or event, purchasing a product, or purchasing or
participating in an offering, you agree to these Terms.
If you do not agree with these Terms, please do not use this website or our products or services.
1. Our Services
Susan Melchione, MSW, LLC offers various services and experiences that may include sessions,
classes, events, educational programs, practice opportunities, and related offerings.
Descriptions, dates, times, formats, locations, prices, and availability may change from time to
time.
Information provided on this website is intended to describe our offerings and does not guarantee
that a particular service, class, event, or experience will always be available.
2. Sessions and Individual Services
Individual sessions are provided according to the description of the particular service you
schedule.
The nature, duration, format, and price of a session will be communicated when you schedule or
purchase the service.
Individual experiences vary, and no particular result or outcome is guaranteed.
Information shared during a session is intended to support your individual experience and should
not be understood as a guarantee of a particular physical, emotional, spiritual, professional,
financial, or other outcome.
3. Classes, Trainings, and Educational Programs
Classes and trainings may be offered in person, remotely, online, or through another format
described at the time of registration.
Unless otherwise stated, registration is for the individual who registered and may not be
transferred to another person without permission.
Class materials, teachings, exercises, recordings, handouts, and other content provided as part of
a class or training are intended for the registered participant’s personal use.
They may not be copied, reproduced, distributed, posted, recorded, republished, resold, or used
to create another course or program without prior written permission.
4. Events and Group Experiences
Events, practices, workshops, and other group experiences may be offered in person or remotely.
Specific event information, including the date, time, format, participation requirements, and
related information, will be provided with the particular offering.
Because group experiences involve participation by multiple people, participants are expected to
respect the privacy and personal boundaries of other participants.
Please do not share another participant’s personal information or anything another participant
shares in a private group setting without that person’s permission.
5. Online Classes and Remote Participation
When a class, session, event, or other offering is provided remotely, you are responsible for
having the necessary internet connection, device, software, and environment to participate.
Technical difficulties on your end do not necessarily entitle you to a refund or make-up session.
When a technical problem is caused by us or by the platform being used to provide the service,
we will make reasonable efforts to address the issue and, when appropriate, provide an
alternative arrangement.
6. Recordings
Individual sessions are not routinely recorded. If you request that your individual session be
recorded, an audio recording may be made and provided to you after the session for your
personal use. You are responsible for downloading and retaining the recording.Any recording provided to you is for your personal use only. You may not copy, reproduce,
distribute, publicly post, sell, share, or otherwise use the recording without written permission.
If a class, event, or other offering is recorded and made available to participants, any applicable
recording or replay terms will be communicated as part of that offering.
7. Registration and Payment
Registration or purchase of a service, class, event, or other offering is subject to the terms
presented at the time of registration or purchase.
Prices and offerings may change before registration.
Payment may be processed through a third-party payment service. We do not control the privacy
practices or security practices of independently operated payment services.
You agree to provide accurate information when registering or making a purchase.
8. Cancellations, Rescheduling, and Refunds
Cancellation, rescheduling, and refund policies may vary depending on the service, class, event,
or other offering.
The cancellation, rescheduling, and refund terms presented at the time of registration or purchase
apply to that particular offering.
If a specific cancellation or refund policy is provided for an offering, that policy will take
precedence over any general statement in these Terms.
Unless otherwise stated for a particular offering, late cancellations and missed appointments may
be charged in full. Late arrival does not extend the scheduled session time.
Refunds, when available, may be subject to payment processing fees.
If you have questions about a cancellation, rescheduling, or refund, please contact Susan
Melchione through the contact information provided on the website.
9. Email Communications
We may communicate with you by email regarding inquiries, appointments, registrations,
purchases, classes, events, services, and other matters relating to your interaction with us.I understand that by registering for an offering, I may receive emails from Susan Melchione
regarding tips, practice opportunities, events, classes, sessions, programs, and other offerings. I
may unsubscribe or inform Susan Melchione that I prefer to opt out at any time.
Unsubscribing from promotional emails does not necessarily stop service-related or transactional
communications that are necessary to fulfill a request or provide a service.
Email consent and SMS/text-message consent are separate. Choosing to receive email
communications does not automatically mean that I have consented to receive text messages.
10. SMS / Mobile Messaging Terms & Conditions
Messaging Terms & Conditions
You agree to receive confirmations, updates, and account notifications from Susan Melchione,
MSW, LLC. Message frequency varies. Message and data rates may apply.
For help, reply HELP or email us at Susan@SusanMelchione.com
You can opt out at any time by replying STOP.
SMS consent is optional and is separate from consent to receive email communications.
Consent to receive text messages is not a condition of purchasing any goods or services.
You may withdraw your consent to receive text messages at any time by replying STOP.
If you reply HELP, we will provide assistance or information about the messaging service.
Message frequency may vary. Message and data rates may apply.
We will not share your mobile telephone number or SMS/text-message opt-in data and consent
with third parties or affiliates for their marketing or promotional purposes.
We may use a third-party communications service to transmit text messages on our behalf. Your
information may be processed by that service as necessary to provide the messaging service.
11. Your Responsibilities
When using this website or participating in our services, you agree to:
• provide accurate information when registering or communicating with us;
• use the website and services lawfully;• respect the privacy and personal boundaries of other participants;
• not copy, distribute, or commercially exploit our materials without permission;
• not interfere with the operation or security of the website; and
• follow reasonable instructions provided for classes, events, sessions, and other offerings.
12. Intellectual Property
Unless otherwise stated, the content of SusanMelchione.com and materials created or provided
by Susan Melchione, MSW, LLC—including text, written materials, graphics, photographs,
artwork, logos, audio, video, teachings, course materials, recordings, and other content—is
owned by or licensed to Susan Melchione, MSW, LLC.
The content is protected by applicable copyright, trademark, and other intellectual-property laws.
You may use materials provided to you as part of a service, class, or event for your own personal
use, but you may not reproduce, distribute, publish, sell, modify, teach, or commercially use
those materials without prior written permission.
Nothing in these Terms transfers ownership of our intellectual property to you.
13. Personal Experiences and No Guarantee of Results
The services, classes, teachings, and experiences offered by Susan Melchione, MSW, LLC are
intended to provide the experiences and information described for each particular offering.
Individual experiences vary.
We do not guarantee any particular result, outcome, experience, or benefit.
Testimonials or descriptions of other people’s experiences represent their individual experiences
and should not be understood as a promise or guarantee that you will have the same experience.
14. Wellness, Professional Care, and Personal Responsibility
Services provided by Susan Melchione may include intuitive guidance, energy healing, spiritual
support, coaching, educational classes, and other holistic services intended to support personal
insight, spiritual exploration, relaxation, personal growth, and well-being.
These services are not medical, psychological, psychiatric, or other health care services and are
not intended to diagnose, treat, cure, or prevent any medical or mental health condition. Although
Susan Melchione has prior experience as a Social Worker, she is not currently providing services
as a licensed mental health professional, and these services do not constitute psychotherapy ormental health treatment. Susan Melchione does not diagnose, treat, or cure medical or
psychological conditions and does not prescribe medication or treatment. She is not acting as a
physician, psychotherapist, attorney, financial advisor, or other licensed professional.
Information provided through this website, classes, sessions, events, and other offerings is
intended for general educational, spiritual, and personal-growth purposes and should not be
understood as professional medical, psychological, psychiatric, legal, financial, or other
professional advice. Our services and offerings are not a substitute for appropriate professional
care.
Participation in any service is voluntary. You are responsible for determining whether a particular
service is appropriate for you and for communicating any concerns or limitations that may affect
your participation. Experiences vary from person to person and may include emotional, mental,
physical, or energetic sensations or responses.
Energy healing and related practices are complementary in nature and are not a substitute for
appropriate medical, psychological, or other professional care. If you have a health or mental
health concern or are experiencing symptoms, you should consult an appropriately qualified
health care professional. You are encouraged to use these services as a complement to, rather
than a replacement for, appropriate professional care.
By participating in a service, you acknowledge that you are choosing to participate voluntarily
and accept responsibility for your own decisions regarding your participation and well-being.
If you are experiencing an emergency, contact the appropriate emergency service or qualified
professional rather than relying on information provided through this website or our services.
15. Release and Hold Harmless
Except in the case of gross negligence or malpractice, you agree to release and hold harmless
Susan Melchione and Susan Melchione, MSW, LLC from and against any and all claims or
liability of whatsoever kind or nature arising out of or in connection with your participation in
these services, events, products or use of this website.
16. Declining or Discontinuing Services
Susan Melchione, MSW, LLC reserves the right to decline or discontinue services if Susan
Melchione determines that working together is not the right fit.
Such decisions are made with integrity and are never based on discrimination of any kind.17. Limitation of Liability.
Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or
limited.
18. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses, claims,
liabilities, or expenses arising from your unlawful use of the website, violation of these Terms, or
infringement of another person’s rights.
Nothing in this provision limits rights or protections that cannot legally be limited.
19. Privacy
Our collection and use of personal information is described in our Privacy Policy.
By using the website or our services, you acknowledge that you have had the opportunity to
review the Privacy Policy.
Our Privacy Policy is incorporated into these Terms by reference to the extent applicable.
20. Third-Party Websites and Services
Our website may contain links to third-party websites or use third-party services for functions
such as scheduling, registration, payment, communications, video, or other purposes.
Those services are operated independently from Susan Melchione, MSW, LLC and may have
their own terms and privacy policies.
We are not responsible for the content, availability, security, or privacy practices of
independently operated third-party websites or services.
21. Website Availability and Security
We make reasonable efforts to maintain the availability and security of our website.
However, we cannot guarantee that the website will always be available, uninterrupted, error-
free, or free from viruses or other harmful components.
We are not responsible for interruptions caused by circumstances outside our reasonable control,
including technical problems, internet or telecommunications failures, hosting issues, or third-
party services.
22. Changes to These Terms
We may update these Terms from time to time as our services, policies, technology, or legal
requirements change.
The current version will be posted on this website with an updated “Last Updated” date.
Your continued use of the website or participation in our services after updated Terms are posted
constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
23. Governing Law
These Terms are governed by the laws of the State of North Carolina, without regard to its
conflict-of-law principles, except to the extent that applicable law requires otherwise.
Nothing in these Terms is intended to deprive you of rights or protections that cannot legally be
waived under the laws applicable to you.
24. Severability
If any provision of these Terms is determined to be invalid or unenforceable, the remaining
provisions will continue to apply to the extent permitted by law.
25. Entire Agreement
These Terms, together with any service-specific policies, registration terms, cancellation or
refund policies, and our Privacy Policy, constitute the terms applicable to your use of the website
and participation in our services, except where a separate written agreement expressly provides
otherwise.
26. Contact
If you have questions about these Terms or our services, please contact: Susan Melchione, MSW, LLC. susan@susanmelchione.com.